Warranty Policy
At Broximo Prestige Steeds, we are committed to providing our customers with high-quality second-hand road bikes. To ensure your complete satisfaction and peace of mind, we offer a 3-month warranty on all our bikes. Below are the terms and conditions of our warranty policy:
1. Warranty Coverage:
- This warranty covers defects in materials and workmanship that occur under normal use during the 3-month period following the date of purchase.
- Warranty coverage includes repairs or replacement of defective parts.
2. Exclusions:
- The warranty does not cover damage caused by accidents, misuse, improper maintenance or modifications made to the bike.
- Wear and tear items such as tyres, brake pads and cables are not covered under this warranty.
- Cosmetic damage or issues resulting from normal wear and tear are also excluded.
- Work carried out by a mechanic/bike shop without our consent will not be reimbursed.
3. Warranty Claims:
- To make a warranty claim, please contact us at Broxim0@outlook.com or call us at 0121 798 0597 within the warranty period.
- Provide proof of purchase and a detailed description of the defect or issue.
- We may request photos or return the bike to assess the problem.
4. Resolution:
- Upon verification of the defect, we will either repair the bike or replace the defective parts at our discretion.
- If a repair or replacement is not feasible, we may offer a refund or store credit.
5. Return Shipping Costs:
- If the bike needs to be returned for warranty assessment, the customer is responsible for the cost of return shipping. We will cover the shipping cost for returning the repaired or replacement item.
6. Limitation of Liability:
- Broximo Ltd liability under this warranty is limited to the repair or replacement of the defective bike or part and does not extend to any indirect, incidental or consequential damages.
7. Contact Information:
- For any questions or to initiate a warranty claim, please contact us at Broxim0@outlook.com or call us at 0121 798 0597 .
Thank you for choosing Broximo Prestige Steeds. We appreciate your business and are here to ensure you have a great experience with your bike purchase.